We want you to be happy with your WYLD purchase. If you receive the wrong size or an incorrect/damaged item, you may request an exchange subject to the conditions below.
Exchange Window
Exchange requests must be submitted within 3 days of receiving your order.
Eligibility
To qualify for an exchange, the product must:
Be unworn and unused
Be in its original condition
Have all original tags attached
Be returned in its original packaging
Not have any stains, marks, odors, washing, alterations, or signs of use
Non-Exchangeable Items
Items that have been worn, washed, altered, damaged by the customer, or returned without original tags/packaging will not be eligible for exchange.
Size Exchanges
Size exchanges are subject to availability. If your requested size is unavailable, we may offer an alternative solution at our discretion.
Wrong or Damaged Items
If you receive an incorrect or damaged product, contact us within 48 hours of delivery and provide clear photos/videos of the item and packaging. We will review the issue and arrange a replacement where applicable.
Return Shipping
Customers requesting an exchange due to a change of size or preference are responsible for applicable return/exchange shipping costs.
No Refunds
WYLD currently does not offer refunds or cash returns. Exchanges are only provided according to the conditions stated above.
To request an exchange, contact us through our official contact details with your order number and reason for exchange.